RETURN OF GOODS
Requests for returns must be made to our Customer Service Team within 3 working days following delivery of goods. Claims can be made by phone to our Customer Service Team on:
1-877-428-2567 or email to firstname.lastname@example.org
Goods returned without prior authorization will not be accepted. Once notified by the customer, our Customer Service Team will provide a goods return authorization number and paperwork. This paperwork must accompany all returns to the location advised at the time of making the credit claim.
We will only accept return claims with products that are:
- Returned in saleable condition with a goods return authorisation number attached
- Returned to the correct location
- Packaged securely: not damaged or soiled prior to or during the course of return
- Not marked with store security or price tags
GOODS DAMAGED IN TRANSIT
If your goods were damaged in transit, please report to our Customer Service Team within 3 working days. A determination of damage source will be made by the team based on timing of claim, photo evidence, and nature of damage. Customer will be responsible for providing proof of damage and assisting in resolving any claims made against the carrier, if applicable.
A refund will be made if all conditions are met. In limited circumstances, we may request for a return of items to our distribution centre.
A restocking fee may be charged if product is returned without a valid reason e.g. change of mind. This will be determined by our Customer Service Team and will be reviewed on a case by case basis.
We reserve the right to amend this returns policy without notice under advice from our lawyers or Government appointed agencies.